Delivery Policy

Shipping Methods

Shipping costs are excluded from the product prices and will be added to your final total.
For EFT Payments, parcels will only be packed and send when your payment is reflecting in our bank account.
Shipping is currently only within South Africa, excluding extreme rural areas, e.g. Namaqualand.

For Assorted Items, the images show the various options but the price is only for one item. 
If you want a specific item in the assortment, please state that in your optional info at checkout.

Please contact us on 0100 073 076 if you want delivery outside of South Africa.

Collection

Items may be collected from Byls Bridge Shop in Centurion on prior arrangement in exceptional cases .
Collections may only take place Mon-Fri between 16:00-17:00. (See "Find a Store" link for directions).

Courier Service

We use Fastway for reliable, efficient courier delivery in South Africa.

All Deliveries can be monitored by a tracking number on www.fastway.co.za

Cost: R50 door to door delivery with a tracking number and full insurance for delivery.  Delivery cost for orders more than R499 are FREE!

Packing Time: 1 working day if we have it in stock, 3 working days if it's at one of our branches and 4-6 working days if we need to get it from our supplier.
(Please check the availability of the item when you purchase it)

Delivery Time: 1 to 2 working days courier service to Main Centers in South Africa (3 to 5 days outside of main Centers)

Toy Adventures (Pty) Ltd cannot be held responsible for late deliveries made by the delivery party involved.
To avoid delivery delays,ensure that correct delivery details are supplied.
Toy Adventures (Pty) Ltd will replace damaged or lost items. This must be reported immediately with full details.  


For December Deliveries that need to be delivered before or on 24 December please note the following:

  • If you stay outside any main center your order must be paid by 14 December.
  • If you stay in a main center your order must be paid by 19 December.
  • After these date, Fastway cannot guarantee that you will receive your Toy before or on 24 December.
  • Main centers are:  Johannesburg, Pretoria, Rustenburg, Durban, Cape Town, George, Klerksdorp, Polokwane, Vaal, Bloemfontein, Nelspruit, Harrismith, East London and Port Elizabeth and all other big cities.
For any queries that need to be escalated to management, please use this e-mail address:  management@toyadventures.co.za and we will get back to you within 24 hours.